Have a pleasant shopping experience for your first order!
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My Orders | Help | Buyer Protection
Dear Marina,
We hope you enjoyed shopping on AliExpress.com! Here are some tips help beginners make the best purchases and ensure a trouble-free shopping experience on AliExpress. We hope you find them useful!
(1) After AliExpress has confirmed the receipt of your payment, the seller processes your order and ships items within a specified processing time.
(2) After the seller ships your order, you will receive a tracking number. Please report any invalid tracking codes to our Customer Service Center.
(3) Shipping costs vary depending on the shipping time (3 to 40 days), destination and the type of service chosen.
(1) We have a buyer protection system to ensure safe transactions. How does it work?
(2) We offer solutions for all disputes. What solutions are available?
(3) The seller asked me to pay directly to his/her bank account. I know that I shouldn’t do this. What should I do next?
(1) How do I complete an order?
(2) After completing an order, how do I leave comments and feedback?
We'd love to hear what you think!
We would like to invite you, our valued customer, to participate in our survey to learn more about your recent experiences on AliExpress so that we can improve.
To take the survey, please click the link below. We greatly appreciate your input. Click here to take survey.
Best regards,
AliExpress.com
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