IMPORTANT NOTE TO ALL CUSTOMERS FROM UK - Due to problems with the quality of the Royal Mail Service, we do not receive tracking information or updates about shipments. For that reason, your shipment may be held at Heathrow Worldwide DC Centre for weeks.
IF THIS IS NOT ACCEPTABLE TO YOU, PLEASE DO NO PLACE THE ORDER.
If you still wish to place an order, please accept it will be your decision and acknowledge this situation.
Please note that delivery time is approximate. We do not guarantee delivery times. Desiolens.com takes no responsibility for delays caused by the quality of the postal service in each country.
All products are sent as Registered Mail and the Purchaser must sign personally to receive their own goods. No one else may sign on their behalf.
Import Duties, Sales Taxes or Value Added Taxes
Some countries may charge import and/or sales taxes on contact lenses when the lenses arrive at Customs in the destination country. Desio™does not have any control over this and it is the Purchaser’s responsibility to pay any applicable taxes as required at the time of delivery in his/her country.
Responsibilities
Once the item has been sent and the Purchaser has received their tracking number, the Purchaser agrees to take over full responsibility for delivery.
4. PRICING
All the prices of the items on our website are in Euro currency with VAT 4% (prescription,) or 22% (non-prescription,) included and guaranteed at time of order. Shipping costs are included.
5. PAYMENTS
Payments can be made by credit card (Visa, Visa Electron, MasterCard or American Express,) with Post-Pay (Visa.) The Internet payment transactions are performed in Safe Mode SSL (Secure Socket Layer,) and are made through PayPal (the worldwide leader in on-line payment transactions.) Your personal information will be treated on PayPal only, and it will not be visible to us or to any third parties.
6. CLAIMS, RETURNS OR EXCHANGES
The Purchaser has the right to withdraw from any contract within 10 working days (dls 22 May 1999, 185 art. 5,) from Postmark. This right does not apply to packages that have been opened, or to the lens construction (toric,) except if the goods are damaged or defective. We cannot replace the lens or issue a refund if you do not like the color or the parameters you have ordered are not suitable for your eyes. We recommend that you consult with your Eye Care Specialist before ordering from our store. We can only accept returns if the lenses are found to be factory defective.
In the case that you receive factory defective lenses, we will exchange them free of charge. Defective contact lenses may only be exchanged for the exact same lens model, color and prescription.
In such a case, you should proceed as follows:
1. Contact us within 7 days from the receipt of your shipment by emailing
[email protected].
2. Include the complete packaging of your shipment, (box and blister with labels.)
3. In case blisters were opened, place the lenses in the lens case with the contact lens solution and send back with the box and any unopened blisters.
4. Please note that any defective lenses must be returned before we can exchange them.
Insured shipments damaged by the Carrier are not subject to refund. We recommend that you do not accept deliveries which are obviously damaged. For information about the shipping address for returns, please contact us in the Contacts Section on Desiolens.com. The costs of returning the goods to us will be paid by the Purchaser. The purchaser agrees and accept this policy.
7. RESPONSIBILITY AND WARRANTIES
All items sold on DesioLens.com are delivered in original packaging and in accordance with the information sent by the Purchaser. We are not responsible for errors in the information made by the Purchaser at the time of order. The responsibility of proper use of the lenses and following the instructions included in each product, falls upon the Purchaser. It is up to the Purchaser to follow proper maintenance, seek eye care and to regulate the tolerability of their own lenses. For this reason, we recommend a visit every 6 months to your Eye Care Specialist and that you follow the advice given in the instructions accompanying our product.
8. PERSONAL INFORMATION
The personal information disclosed by the Purchaser at the time of the order will be retained by DesioLens.com in a computer database. All personal information will be treated solely for the purpose of the correct order entry, business contacts and after-sales service. The customer is free at any time to request the modification or deletion of their own personal information. Any information we receive will not be disclosed to third parties under any circumstances.
9. PLACE OF JURISDICTION
In the case of any disputes arising, the place of jurisdiction will be a court in the province of Milan.
10. COPYRIGHT
Everything you find on DesioLens.com is copyrighted unless otherwise noted and may not be used without the written permission of Desio™. Desio™ neither warrants nor implies that your use of materials displayed on DesioLens.com will not infringe upon the rights of third parties not owned by or affiliated with Desiolens.com. Images and videos of products displayed on the Site are either the property of, or used with permission by, Desio™. The use of these images by you, or anyone else authorized by you, is prohibited. Any unauthorized use of the images may violate copyright, trademark, privacy and publicity laws, and/or communication regulations and statutes. Trademarks and logos displayed on the online store, Desiolens.com, are all registered trademarks. Your misuse of the trademarks displayed in our store, or any other content on the store, is strictly prohibited.
11. LIABILITY
Our site has been designed with utmost precision and accuracy. In any case, Desiolens.com will not be liable for errors in the activity of the site. The images of the products are indicative only. See the product description for the technical characteristics of the products.
TERMS & CONDITIONS RETURNS INSTRUCTIONS SHIPPIN