Trust is key in an open Organisation Getting staff to talk to each other ought to be the least of your problems, but internal communication can be one of the hardest nuts to crack in business. Communication comes up in every department. The repercussions of not communicating are vast, says Theo Theobald, co-author of Shut up and Listen! The Truth About How to Communicate at Work. Poor communication can be a purely practical problem Gearbulk, a global shipping business with branches around the world, faced language and geographical difficulties, as well as a huge amount of paperwork. With up to 60 documents per cargo, it was a logistical nightmare to track and monitor jobs, while tighter security regulations after 9/11 meant customs documents had to be ready before a ship was allowed to sail.