Five steps for Resolving Conflicts
Conflicts can actually leads to increased understanding and creative thinking. It's how we deal with conflict that determines the outcome. Beyond that, conflict resolution skills can improve relationships and deepen understanding.
Step 1:
Conflicts can't be solved in the face of hot emotions. Take a step back, breathe deep, and gain some emotional distance before trying to talk things out.
Take a moment to think of ten things that make you feel better when you're hot under the collar. Consider some of the following: breathing deeply while making a calm statement, looking at the sky, clearing you desk, splashing cold water on the face or taking a quick walk.