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The current status of your claim is: "Awaiting the other party's response". Please log in to http://trade.aliexpress.com/issue/issueDetail.htm?issueId=60956457687712 to check the status of your case. If you have evidence or proposal to provide, please click "Respond Now".

Dear Nadya Selmanovich,

Thank you for contacting Aliexpress. I am sorry to hear that you haven't received your order 71348193407712.

We notice your claim is that you have not received your package, and we have tracked for you, the package is in transit. Please wait patiently. Due to the busy holiday season, packages to Russia, Ukraine, Canada, Israel, Belorussia and Spain might have been delayed. As is described on our website, full refunds for non-on-time-delivery orders are not available for the following circumstances: Other exceptional circumstances outside the control of AliExpress.com. (Please refer to: http://www.aliexpress.com/buyerprotection/seller_guaranteed.html#1) . For this reason, we have extended the Seller’s Guaranteed Delivery Time by 20 calendar days for these orders guaranteed time within 60 days. This applies to all escalated disputes orders that were sent during 2015/11/11 to 2015/12/11. We apologize for any inconvenience this logistics delay may have caused and appreciate your patience and kindly request you to wait until February 24, 2016. We fully understand your feeling on this matter and appreciate your cooperation and understanding. We hope you will continue to enjoy shopping with AliExpress.According to the shipping information, the package has been shipped out by the seller and it is in transit. Please wait in patience and confirm with us when you have received the goods. We kindly suggest you need positively negotiate with your seller regarding this dispute.
If you have received the goods in good condition, please cancel this claim and confirm order received. If we don't receive any feedback about the product problems after the goods are delivered, we will release the payment to your seller based on the delivery information.

PS: If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint center. Or AliExpress shall have the right to proceed to handle the Claim based on the supporting documents available and/or the settlement terms reached in the Order Messages within the Time Limit between the Buyer and the Supplier.

Your understanding and cooperation will be appreciated.

Best regards,

AliExpress Case Management Team

Please note that when you cancel the claim, we will assume you agree to release the payment to the seller.

Результаты (русский) 3:

请do not to this发贴或回复电子邮件。This邮箱is not超声监测下and you will not receive a响应。The current status of your权利要求是：“Awaiting the other party的响应。”请log in to http : / / trade.aliexpress.com /问题/ issueDetail.htm吗？issueId = 60956457687712 to check the status of your病例。如果you have to provide or特的证据，请点击“Respond现在。”亲爱的Nadya Selmanovich，Aliexpress给予回复，you for接触。我是抱歉to hear that you避难所' t阶71348193407712收到你的。我们通知你的索赔is that you have not收到你的包线，and we have for you，the package is in transit。请patiently WAIT。Due to the繁忙的假日季节，packages to英格兰，英格兰，加拿大，以色列，Belorussia and might have been延迟的事件相关。阐述了As is on our网站，全refunds非通时delivery Orders are not available for the有下列情形之一的：Other exceptional circumstances the control of AliExpress.com外面。（请参阅：http : / / www.aliexpress.com / buyerprotection / seller _ guaranteed.html # 1）。For this Reason，we have extended the Seller的Guaranteed提供时间由20 calendar days for these Orders有担保在60天的时间。这applies to all that were sent Orders escalated争议在2015 / 11 / 11 to 2015 / 12 / 11。我们apologize for any inconvenience this may have引起物流延迟和appreciate your patience and的对待request you to一直等到2月24日，2016年。我们的全面understand your feeling on this your cooperation and Understanding and appreciate物。We hope you will continue to enjoy购物with AliExpress。据to the shipping Information，the包已经被shipped out by the seller and it is in transit。请等待原位patience and confirm with us when you have the goods收到。我们对待suggest you need positively negotiate with your seller对于抗衰this纠纷。如果你已经收到了the goods in good冻雨，请取消阶收到索赔和confirm this。如果we don’t receive any反馈about the product JDM after the goods are交付，we will发布the支付to your seller基on the delivery信息。PS：如果there’s any协议reached with the供应商before this病例是封闭的，请提供您的supportive证据on the投诉中心。Or的AliExpress shall have the right to继续to handle the Claim基on the支持documents可用and / or the沉降术语reached in the Order消息的限价between the Buyer within the Time and the供应商。你的理解和cooperation will be appreciated。最佳regards，AliExpress个案管理团队请note that when you cancel the的索赔，we will you agree to assume the支付to the seller释放。